Description
Uber WordPress Management
Uber WordPress Management is for those who have high traffic sites which are mission critical and require higher level management.
Updates are assessed on a staging server prior to rollout on production.
Payment is by monthly subscription and there is an upfront integration fee.
We require access to your hosting for this plan due to the need for fast remedial action and in depth monitoring data.
Dedicated Hosting may be arranged through our server partners. Please ask us for options.
Frequently Asked Questions
What offsite storage is standard for backups?
Off site storage is limited to 100GB per account for all plans. Where storage space will exceed 100GB we will reduce the number of backups to keep within the cap. This may mean that instead of 90 days of daily backups (Pro or Uber) that you have 25 days to keep within the cap.
This will affect sites with lots of regular changes i.e. Ecommerce sites, news sites, blogs etc. Please contact us if you require more backups than we currently maintain to discuss additional storage options.
What level of SEO do you offer as part of a management plan?
We offer a basic SEO service as part of a plan.
SEO consists of optimising each page for a keyword phrase (if required) and ensuring there are no page issues that would affect rankings and we use the Yoast plugin for this.
We are Yoast SEO Certified specifically for WordPress sites.
This service does not include measurement against competitors or competitor ranking, submissions, off page factors (link building or Social Media), or formal reports.
Google analytics will be integrated into your site and we will assist with setting up an account if you do not have one.
Further assistance may be requested through our assistance service or negotiated based on scope of work.
Do you provide hosting?
We provide hosting to our management customers if required and you can select the hosting option at checkout.
We can assist you in finding a suitable host and offer a relocation service if required.
Our hosting is sold only to management customers to ensure all hosted sites are secure. This provides a “good neighborhood” for hosting and minimises the risk of being blacklisted due to the activity of others.
How do I access my Usable Time?
Send a request through your Dashboard and we will respond asap.
You will find a Support Button inside your dashboard that will allow you to connect directly with us. Alternatively you can also call or email to make sure we received your request or to provide additional details.
If the time you have is insufficient for the proposed task we will provide a quote for the additional time to complete the task.
What happens to unused time at the end of the month?
There are 2 types of usable time; Bonus Usable Time as part of your Management Plan and Assistance time purchased separately.
Any unused Bonus Usable Time is forfeited and the end of the month. This includes Bonus Time as part annual and monthly maintenance plans.
Assistance Time is purchased separately and lasts for 12 months. You may purchase Assistance Time in increments of 0.5 Hours with discounts for bulk time purchased.
There is usable time in my plan. What can it be used for?
Usable time is available for any task on your site. Examples of use of your time allocation:
- Advice on new functionality / selection of plugins
- Restore of previous backup
- Assistance with product entries in shopping carts
- Assistance with images – compression, size, appreance ect.
- Comment moderation
- Assistance with development
- Any legitimate task on your WordPress site
What do I need to provide once I have signed up?
Full admin access to your WordPress Admin to allow plugins to be added – You may create another account for our use or provide your details.
Note that we will be installing plugins, checking and testing plugins, and generally getting your site in order so you will notice changes next time you login.
We will also require your hosting control panel login (cpanel, plesk etc) and an ftp login if different. This will allow us to edit files, collect stats and error logs, and improve the current functioning of your site.
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