Off site storage is limited to 100GB per account for all plans. Where storage space will exceed 100GB we will reduce the number of backups to keep within the cap. This may mean that instead of 90 days of daily backups (Pro or Uber) that you have 25 days to keep within the cap. This […]
We offer a basic SEO service as part of a plan. SEO consists of optimising each page for a keyword phrase (if required) and ensuring there are no page issues that would affect rankings and we use the Yoast plugin for this. We are Yoast SEO Certified specifically for WordPress sites. This service does not include […]
We provide hosting to our management customers if required and you can select the hosting option at checkout. We can assist you in finding a suitable host and offer a relocation service if required. Our hosting is sold only to management customers to ensure all hosted sites are secure. This provides a “good neighborhood” for […]
Send a request through your Dashboard and we will respond asap. You will find a Support Button inside your dashboard that will allow you to connect directly with us. Alternatively you can also call or email to make sure we received your request or to provide additional details. If the time you have is insufficient […]
There are 2 types of usable time; Bonus Usable Time as part of your Management Plan and Assistance time purchased separately. Any unused Bonus Usable Time is forfeited and the end of the month. This includes Bonus Time as part annual and monthly maintenance plans. Assistance Time is purchased separately and lasts for 12 months. You […]
Usable time is available for any task on your site. Examples of use of your time allocation: Advice on new functionality / selection of plugins Restore of previous backup Assistance with product entries in shopping carts Assistance with images – compression, size, appreance ect. Comment moderation Assistance with development Any legitimate task on your WordPress […]
Full admin access to your WordPress Admin to allow plugins to be added – You may create another account for our use or provide your details. Note that we will be installing plugins, checking and testing plugins, and generally getting your site in order so you will notice changes next time you login. We will […]
